PSO Receives High Marks From Customer Survey

January 12, 2021

By News Director Jared Atha

Public Service Company of Oklahoma continues to rank high among the top of all U.S. providers after receiving its best-ever score in the 2020 J.D. Power Electric Utility Residential Customer Satisfaction Study.

According to a press release from the company, the study is based on responses from more than 100,000 online interviews with residential customers of the nation’s 143 largest electric utility brands, which represent more than 100 million U.S. households. The study ranks electric utilities based on six factors: power quality and reliability, corporate citizenship, billing and payment, communications, price, and customer care.

PSO’s score tied for sixth among the 20 electric utilities in the South Midsize category. Of the 143 brands included in the survey, PSO ranked no. 34 in overall satisfaction. PSO’s 2020 score of 771 is 18 points higher than its 2019 score, and 19 points higher than the average for electric utilities in its category.